bubbu Privacy Policy

We collect various types of information when you register on the bubbu platform and use our services. This information is collected to provide you with the best possible service and to ensure the security of the platform.

1.1 Information You Provide Directly

Information you provide yourself may include:

• Full name, date of birth, and gender identity
• Email address and contact information
• National ID card or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account details for financial transactions
• Bank account information (Dutch-Bangla, City, BRAC, Islami, Sonali Bank, or others)
• Password set at registration (stored in encrypted form)

1.2 Automatically Collected Information

When you use the bubbu platform, the following information may be collected automatically:

• IP address and device type (mobile, desktop)
• Browser type, version, and operating system
• Time of access to the platform and session duration
• Which pages you visited and which games you played
• Transaction history and amounts (deposits and withdrawals)
• Log data from gaming activity

bubbu uses collected information only for specific, legitimate, and transparent purposes. We do not use your information beyond the purposes listed below.

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure all services including gaming, bonuses, tournaments, and cricket betting.
• Financial Transactions: To process deposits and withdrawals — especially through bKash, Nagad, Rocket, and Upay.
• Identity Verification: To prevent fraud and maintain the security of the platform.
• Customer Support: To provide assistance via 24/7 Bengali live chat and resolve complaints.
• Communication: To send relevant offers, policy changes, or important notifications.
• Responsible Gaming: To identify potentially problematic gaming behavior and provide support when needed.
• Technical Improvement: To improve platform performance and user experience.
• Legal Obligations: To comply with applicable laws and regulations.

bubbu uses cookies and similar tracking technologies to operate the website smoothly and to improve your browsing experience.

3.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain your login session, perform security checks, and save language preferences. Disabling these cookies will prevent you from using many features of the platform.

3.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and personalized settings. They make each of your visits easier and more personalized.

3.3 Analytical Cookies

These cookies are used to understand which pages are visited most, which features are used most, and similar patterns. This allows us to continuously improve the platform.

bubbu does not sell or rent your personal information to third parties. However, in certain situations, information may be shared in a limited way to deliver services.

4.1 Service Provider Partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure, and customer service management. These partners will only receive information for specific tasks and operate under strict confidentiality agreements.

4.2 Game Providers

Technical data from gaming sessions may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and others. This is essential for operating games and such information is used solely to manage gaming activity.

4.3 Legal Obligations

Information may need to be disclosed in response to court orders, government directives, or legal requirements. Information may also be shared in the investigation of fraud, money laundering, or other illegal activity.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred as an asset to the new entity. We will notify you in advance in such situations.

Protecting your personal and financial information is our top priority. bubbu uses internationally recognized technical and administrative security measures.

• SSL/TLS Encryption: All data exchanged between you and the server is secured with 256-bit SSL encryption.
• Password Protection: Passwords are always stored using hashing — never in plain text.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for added account security.
• Access Control: Only authorized staff may access your information for specific purposes.
• Regular Audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Data Backup: Regular backups are taken to ensure data security and availability.
• Firewall Protection: Advanced firewalls and intrusion detection systems are used.

bubbu retains your information only for as long as necessary. The retention period depends on the type and purpose of the information.

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Financial records are retained for a specified period as required by law.
• Closed Account Data: Information may be retained for a specified period after account closure for legal and regulatory reasons.
• Marketing Data: Deleted immediately upon withdrawal of your consent.
• Log Data: Technical logs are generally deleted automatically after a defined short period.

As a bubbu user, you have several important rights over your own personal information. Contact our support team to exercise these rights.

7.1 Right to Access Information

You may request to know what information bubbu holds about you at any time. We will provide you with a copy of that information within a reasonable time.

7.2 Right to Correct Information

You may request correction of any incorrect or incomplete information held about you. You can also update much of your information yourself through account settings.

7.3 Right to Delete Information

In certain circumstances you may request deletion of your information. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You may object to the use of your information for marketing communications or profiling purposes. We will stop the relevant activity based on your objection.

7.5 Right to Data Portability

Where applicable, you may request your information in a structured, commonly usable format.

bubbu works with third-party service providers (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, Microgaming, Ezugi, NetEnt) to operate games on the platform. These providers may have their own privacy policies, which are outside bubbu's control.

Mobile financial services such as bKash, Nagad, Rocket, and Upay are used for payment processing. These services are governed by their own privacy policies. Visit the respective service provider's website to learn about their policies.

bubbu is not responsible for the privacy practices of any third party. For your own protection, review the privacy policy of any third-party service before using it.

bubbu strictly prohibits registration and use of its services by anyone under 21 years of age. Only individuals aged 21 or older may open an account and participate in gaming activity on this platform.

A national ID card or other valid identity document is checked at registration to verify age. If a user registers by providing a false age, their account will be closed immediately and related transactions may be cancelled.

bubbu reserves the right to update or change this privacy policy as needed. The policy may change due to changes in the scope of services, new legal obligations, or technical developments.

For significant changes, we will:

• Update the "Last Updated" date at the top of the policy.
• Notify registered users by email.
• A notification about important changes will be shown when accessing the platform.

Continued use of the platform after any changes means you are considered to have accepted the updated policy. If you do not agree with the updated policy, contact our support team to close your account.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support — available directly on the bubbu platform

We will try to respond to any request from you as quickly as possible. Identity verification may be required for privacy-related requests.